Shipping, Returns & Refund policy

We want you to be 100% Happy with your purchase

SHIPPING

Items are typically shipped the same if ordered before 11am or the following day.

Please note that all orders placed after Midday on Friday will be processed during the next business hours (Monday)

You can choose:

We use flat shipping rate in a an Australian address: $9.8AUD
We use flat shipping rate in a New Zealand address: $17.8AUD

We cannot guarantee delivery times as the operations of couriers are not within our control. Delivery times change depending on the time of year and the courier’s website should be consulted for reference. 

We ship without requiring a signature, so it is the customer’s responsibility to ensure there is a safe place for the parcel to be delivered, reducing the risk of theft. If you prefer signed-for delivery, please contact us before placing your order.

RETURNS
If you are not happy in any way with your SmartSetup purchase simply return it to us in original condition within 30 days a full refund.

Please contact us to apply for a refund or exchange.


FAULTY ITEMS
All our products carry a 12-month guarantee if you have any problems with any of our goods within the guarantee period.

Please contact us to apply for a refund or exchange.

ORDER CANCELLATIONS
If you want to cancel an order please contact us by quoting your order reference and we will be happy to cancel your order and refund your
credit/debit card in full.